This Privacy Policy explains how Urban Explorer handles personal data in connection with its website, booking enquiries, and guided nature walks and local day excursions. It applies to users who contact us, request information, or arrange an excursion through the site or by other listed booking methods.
We may process identification details, contact information, booking and payment records, route suitability information, communication content, and limited technical data such as device or browser information. Where needed for a specific excursion, we may also process information you provide about fitness, access needs, preferred language, and meeting arrangements.
We collect personal data directly from you when you submit a request, make a booking, communicate with us, or provide excursion preferences. We may also receive information from payment processors, email or phone communications, and technical systems that record how the website is used.
We may use essential cookies to support site operation, session cookies to maintain form or booking activity, and limited analytics cookies to understand site performance and usage patterns. We do not use cookies to collect more information than is reasonably needed for these purposes.
You may manage cookies through your browser controls and, where available, any cookie preference tools on the site. Disabling some cookies may affect basic site functions, form handling, or booking-related features.
Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we no longer need the data. Some requests may be declined if we must keep the information for legal, security, or operational reasons.
To make a privacy request, contact us using the details in this policy and describe the information or action you are seeking. We may ask for enough information to confirm your identity and locate the relevant records before responding.
We retain personal data for the period needed to manage enquiries, bookings, payments, excursion administration, and related follow-up. Some records may be kept longer where required for accounting, dispute handling, safety review, or legal compliance. When data is no longer needed, we delete it or de-identify it where practical.
The updated version will apply from the effective date shown on the policy page. If a change is material, we will take reasonable steps to make it known through the website or other suitable communication channels before it takes effect.
We use personal data to respond to enquiries, assess route suitability, confirm meeting and return arrangements, process bookings and payments, manage communications, operate the website, maintain records, handle safety and access checks, and meet legal or accounting obligations. We may also use limited data to improve service administration and understand how the site is used.
We may share personal data with service providers that support website hosting, communications, payment processing, record management, or technical maintenance. Where a booking involves excursion administration, relevant details may also be shared with personnel or contractors who need the information to manage the requested service. These parties are expected to use the data only for the assigned purpose.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support safety and security matters. We may also share information where disclosure is needed to establish, exercise, or defend legal claims.
